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Unified Communications as a Service Market Research Report 2022-2027: Industry Insight, Growth, Top Companies and Forecast

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Unified Communications as a Service Market Research Report 2022-2027: Industry Insight, Growth, Top Companies and Forecast

February 02
23:21 2023
Unified Communications as a Service Market Research Report 2022-2027: Industry Insight, Growth, Top Companies and Forecast
Unified Communications as a Service Market
Unified communication as a service (UCaaS) refers to a service model where providers deliver different telecom or communications software applications over the global IP network.

How Big is the UCaaS Market?

According to the latest IMARC Group’s research report, titled “Unified Communications as a Service Market Research Report: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027,” The global unified communications as a service market size reached US$ 43.5 Billion in 2021. Looking forward, IMARC Group expects the market to reach US$ 150.4 Billion by 2027, exhibiting a growth rate (CAGR) of 22.74% during 2022-2027.


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Unified Communications as a Service Industry Overview:

Unified communication as a service (UCaaS) refers to a service model where providers deliver different telecom or communications software applications over the global IP network. It enables email, instant messaging, call routing, videoconferencing, and voice communication tools through single-tenant and multi-tenant services. It is used to integrate multiple communications forms into one system, which can be accessed from any device with an internet connection and by using web browsers, softphones, or mobile applications. It enables enterprises to streamline employee-customer interaction processes and also facilitates easily accessible communication services for globally dispersed employees. As a result, it finds extensive applications across various industries, such as banking, financial services, insurance (BFSI), information technology (IT) and telecommunications, healthcare, transportation and logistics, and travel and hospitality.


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 https://www.imarcgroup.com/unified-communications-as-a-service-market


Unified Communications as a Service Market Drivers:

The growing requirement for effective communication solutions across various industries is driving the global market. Moreover, the widespread adoption of advanced technologies, including artificial intelligence and machine learning, by IT enterprises for several business applications since these tools assist in connecting seamlessly over global business locations and enable effective team collaboration, is contributing to the market. In line with this, numerous small- and medium-sized enterprises (SMEs) are increasingly adopting a unified framework for saving business operation costs and managing different communication channels efficiently, this is creating a positive market outlook. Moreover, continuous technological innovations in communication technologies, have enabled the integration of collaboration tools, such as real-time video conferencing, email, instant messaging, and desktop sharing, thereby favorably impacting the market.


Unified Communications as a Service Market Demand:

Furthermore, the emerging trend of bring-your-own-devices (BYOD) for enhanced enterprise mobility is contributing to the demand. Besides, several leading players are introducing distinct models to provide users with effective communication, collaboration tools, and subscription models depending on usage and user, providing a boost to the market. Moreover, the rising integration of the application program interfaces (APIs) and communications platform as a service (CPaaS) are anticipating the overall market for UCaaS. Additionally, continual improvements in cloud infrastructure and emerging trends, such as distance learning and remote working are accelerating the adoption of UCaaS solutions. The market is further driven by the development of AI-enabled UCaaS solutions that assist in leveraging data mining techniques to analyze discussions, reviews, and comments, direct mentions related to brands, products, and services, and help enterprises strategize accordingly.


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Key Market Segmentation:


Who are the UCaaS market players?:

  • 8×8 Inc.
  • Ale USA Inc.
  • AT&T Inc. (China Huaxin Post and Telecom Technologies Co.Ltd.)
  • BT Group Plc
  • Cisco Systems Inc.
  • Fuze Inc.
  • Microsoft Corporation
  • NTT Communications (The Nippon Telegraph and Telephone Corporation)
  • Ringcentral Inc.
  • Verizon Communications Inc.


Breakup by Solution Type:

  • Telephony
  • Unified Messaging
  • Conferencing
  • Collaboration Platforms
  • Others


Breakup by Organization Size:

  • Small and Medium Enterprises
  • Large Enterprises


Breakup by Deployment Mode:

  • Public Cloud
  • Private Cloud
  • Hybrid Cloud


Breakup by Vertical:

  • BFSI
  • IT and Telecom
  • Healthcare
  • Transportation and Logistics
  • Travel and Hospitality
  • Media and Entertainment 
  • Others


Breakup by Region:

  • North America (United States, Canada)
  • Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)
  • Europe (Germany, France, United Kingdom, Italy, Spain, Others)
  • Latin America (Brazil, Mexico, Others)
  • Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Other)


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Who we are:

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

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